Essential Travel Information
For the latest advice from the Foreign, Commonwealth & Development Office including security and local laws plus passport & visa information visit https://www.gov.uk/foreign-travel-advice
All Inclusive holidays: All Inclusive benefits may start and finish at certain times on the dates of arrival and departure. Resorts reserve the right to alter the terms of their All-Inclusive package at short notice and this is something beyond our control.
Baggage Allowance: Baggage allowance will be shown on your flight tickets – should this be exceeded you may be charged excess baggage charges at check-in. Please note: Baggage allowance for domestic/internal/ seaplane flights may be less than your international allowance.
Building & Maintenance work: Renovations and/or construction work may sometimes be taking place at your chosen Hotel/Resort. Hotels will endeavour to ensure that any disturbance to guests is kept to the absolute minimum. If we have been advised and consider that it may affect the overall enjoyment of your holiday, we will notify you as soon as possible. However, while every effort will be made, it may not be possible to advise you of emergency repairs prior to your departure from the UK. In some destinations, construction work is commonplace, and Hotels are not liable for any building works taking place out with their property.
Check in & Check-out times: In general, check-in times range between 2pm and 4 pm and check-out between 10am and 12 noon. Early check-in is at the discretion of the Hotel and cannot be guaranteed unless you pay for an additional night prior to arrival.
Credit cards: Most worldwide hotels and resorts insist on credit cards to guarantee your hotel extras bill upon check in. It is a standard requirement for a hotel to obtain a pre-approved credit limit authorisation for a reasonable sum based upon your length of stay and standard of hotel. Although the hotel will not make charges to your credit card until you check out, the pre-authorisation may reduce the available spending limit on your card. You may wish to temporarily increase your card limit before leaving the UK.
Direct/Codeshare Flights: Direct flights showing one flight number may require a change of aircraft or touchdown en-route. Some flight routings to the USA may also require customs and immigration clearance at the first arrival airport. Due to an increasing number of global airline alliances, ‘codeshare’ flights, where one airline operates a service on behalf of another, are commonplace. Your printed itinerary will confirm details of such flights
Disabled travellers: Some holidays may not be suitable for clients with reduced mobility or special needs. We can make enquiries of the supplier about the suitability of arrangements and provide replies prior to booking. All requests must be made prior to a booking being confirmed. Airlines and transport companies may require specific details of a health, disability or mobility issue prior to travel.
Dress code: Hotels, Cruise lines and Rail journeys may observe a dress code, particularly for dining in the evening. Please check the relevant website for the most up to date information.
Drugs & Alcohol: Legislation restricting the carriage of alcohol and drugs (to include prescription medication) is more prevalent in destinations worldwide. Please visit FCO official website for updated information on any laws governing drugs and alcohol.
Excursions: Excursions or other tours that you may choose to book whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Festive bookings: Hotels may charge a supplement for compulsory services such as Gala Dinners over the Christmas & New Year Period. Restaurants can become busy and it is be advisable to check with your Hotel to establish if advance bookings are required.
Frequent Flyer Schemes: Not all airline tickets sold by Glen Travel are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) with your booking.
It is imperative that you consult your GP or health clinic before booking your trip, to ensure that you have taken all the necessary health precautions. Further information can be found on the FCO website. Please also check the up to date health requirements of the destination you are visiting closer to your departure date in case of any changes. You must also, at time of booking, inform Glen Travel of any pre-existing medical conditions or disability which may affect your holiday. Passengers who have reached 28 weeks in their pregnancy may not accepted by the majority of airlines without a medical certificate; conditions vary dependant on the airline.
Medication carriage (UAE): If you’re planning to travel with any prescribed or over the counter medicines for personal use, you’ll need to meet the UAE’s specific requirements for your medicine to be allowed into the country. If you’re entering the country with medication that the UAE classes as narcotic, psychotropic, controlled or semi-controlled, approval is needed from the UAE authorities. Approval should be requested in advance. To gain approval prior to travelling, you can apply for a permit online using the electronic application form on the UAE Ministry of Health website. If you arrive in the UAE without prior approval or the required documentation, the medication will not be allowed into the UAE and you may be prosecuted under UAE law.
Zika Virus: If you are pregnant, or planning on becoming pregnant, and planning to travel to any of the destinations affected by Zika Virus, you should seek medical advice from your healthcare provider. If it is necessary to change or cancel your holiday arrangements, you should request that your healthcare provider gives you a medical certificate in order to assist you with any possible insurance claim.
Hotel Beds: We cannot guarantee the type of beds provided, only that the room will be large enough to accommodate the number of passengers booked.
Hotel Resort Fees and Hotel Charges: Particularly in the USA, many hotels apply resort fees or a government levy. Resort fees cover items such as local newspapers, room safe, use of the gym etc. and can vary from $10 per room per day upwards. Charges are payable locally and are also subject to increase or change at any time. Please ensure your check your final bill upon check-out and raise any queries with the Front Desk staff prior to your departure.
Local Taxes & Charges: Accommodation amenities may carry a local charge. Examples of what you might expect to pay for locally listed below, but always check first as there may be others:
Poolside and beach cabanas
Entertainment and activities away from your accommodation
Hotel operated Children’s Clubs and meals for infants
Meals and beverages from restaurants and bars at your accommodation
Safety deposit facilities, room service, mini-bar, TV/ satellite TV, telephone calls, air-conditioning, room views, WIFI
Facilities and equipment such as pool towels, spas, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment/activities
Locally collected taxes – including, for example, airport departure taxes and local city/resort taxes payable at hotels on checkout (such as the European City Tax)
Overseas Departure Taxes: Many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable in cash at the destination.
Passports, Visas, Immigration & Health Requirements: All passengers must be in possession of a valid passport, any necessary visas, including transit visas, plus any international health certificates required by the countries being visited. Specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Non-British citizens must check their passport and visa requirements prior to booking with the Embassy or Consulate of the country they intend to visit. In the event that clients are refused permission to enter any country due to incorrect documentation, or health precautions, no liability can be accepted by Glen Travel and no refunds can be made. Details of health requirements for the countries you are visiting can be obtained from https://www.fitfortravel.nhs.uk/home
It is imperative that you keep up to date with the Foreign, Commonwealth & Development Office for up-to-date COVID travel regulations, security and local laws plus passport & visa information – visit https://www.gov.uk/foreign-travel-advice
Ramadan & other Religious or National Festivals: During Ramadan eating, smoking & drinking in public places can be prohibited. When countries have public holidays or are celebrating local festivals some facilities and activities may be restricted.
Seat Requests: Where possible, Glen Travel will pass on any seat requests to the relevant airline. However, we must stress that seating requests cannot be guaranteed, and we cannot be held responsible for requested seating being unavailable at the time of check-in. Many airlines have introduced charges to pre-book seats; information and guidance can be found on the relevant airline’s website.
Smoking: Most Airlines & Hotels operate a complete non-smoking policy. We recommend you contact your Airline / Accommodation regarding current smoking policies.
Special Meals: For travellers with special dietary requirements, special meals can normally be requested and must be done so, well in advance of the travel date. Glen Travel accept no liability for any requested special meals not being available.
Special Requests: any special requests (e.g. low floor, adjoining room) will be passed on to the relevant supplier. However, we cannot guarantee that they will be met, and we have no liability to you. We will, however, make every reasonable effort on your behalf. Some special requests may incur extra charges e.g. room with sea view, where this is the case the supplementary charge will be added to your confirmation invoice.
Sporting Equipment: Most Airlines charge for the carriage of sports equipment (this includes golf clubs, scuba diving, surfboards, windsurf and bikes). This equipment is not included as part of your baggage allowance. Charges may be payable either at the time of booking, or at the airport prior to departure. If you are planning to take sports equipment, please ask your Travel Agent to contact the relevant airline at the time of booking, and they will be able to provide details of prices. You or your Travel Agent must also give details of your request to take the sporting equipment to us. If sports equipment is not pre-booked, excess baggage charges will apply. Sports equipment must usually be packed separately from other baggage, as these may need to be checked at check-in. Please ensure that all your sporting equipment is insured.
Weather: Weather conditions around the world are becoming more unpredictable. Glen Travel cannot be held liable for adverse weather conditions that may impact on the enjoyment of your holiday.